Effective Date: January 29, 2025
At digitallywiz.com, we are committed to delivering high-quality digital marketing services and ensuring our clients are satisfied with the results. Because of the nature of our services, we do not offer traditional returns or refunds. However, we do provide a 100% satisfaction guarantee with unlimited revisions to ensure that your digital marketing needs are fully met.
By engaging with our services, you agree to the terms outlined in this policy.
1. No Refunds on Digital Services
Due to the intangible nature of our services, we do not offer refunds once work has commenced. This applies to all pre-packaged and custom digital marketing services, including but not limited to SEO, PPC, social media marketing, content creation, and website optimization.
- Pre-Packaged Services: These services are sold as fixed packages with predefined deliverables.
- Custom Services: Tailored solutions are specifically designed to meet your business needs. Once the work begins, it cannot be refunded.
2. 100% Satisfaction Guarantee
We believe in the quality of our work, and our goal is to ensure your satisfaction. If for any reason you are not fully satisfied with the services provided, we will work with you to address any concerns. We offer unlimited revisions within the scope of the agreed-upon service package.
- Revision Process: You can request revisions or adjustments to the work until you are satisfied with the outcome, as long as the revisions align with the original scope of work. We strive to ensure your marketing campaigns are effective, and we are dedicated to refining our strategies based on your feedback.
3. Dispute Resolution
In the rare case where we are unable to resolve your dissatisfaction after multiple attempts to address your concerns, we will attempt to find a mutually agreeable solution. Our goal is to maintain a positive and productive working relationship with all clients.
If we cannot come to an agreement, and if legal proceedings are initiated, the matter will be governed by the dispute resolution process outlined in our Terms and Conditions.
4. Cancellations
You may cancel your services at any time by providing written notice to us at support@digitallywiz.com. However, please be aware of the following:
- Notice Period: If you decide to cancel a service agreement, we generally require at least 30 days’ notice. This allows us to conclude any ongoing work and transition away from the project.
- Ongoing Obligations: Cancellations do not release you from any outstanding payments for services rendered up until the cancellation date. Any unpaid fees must be settled before termination.
5. Client Responsibilities
We ask that you communicate any concerns, questions, or dissatisfaction as early as possible. Clear and open communication ensures we can promptly address issues and make necessary adjustments to the services being provided.
- If you experience delays or issues on your end (e.g., lack of content, missing approvals, etc.), we may need to adjust timelines or project scopes, but this will not result in a refund or termination of fees.
6. Limitation of Liability
Since the services provided by digitallywiz.com are intangible, and results may vary based on several external factors (e.g., industry competition, market changes, customer behavior, etc.), we cannot guarantee specific outcomes. Our liability is limited to the total amount you have paid for the services in the last 12 months.
7. Contact Us
If you have any questions or need assistance regarding our Return & Refund Policy, or if you would like to discuss any concerns regarding our services, please contact us:
- Support: support@digitallywiz.com